Real Time Network

At RealTimeNetwork, we are committed to safeguarding the privacy and security of the personal data we collect, process, and store. We take our obligations under global data protection and privacy laws—including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable legislation—seriously. This Data Compliance Statement outlines how we handle and protect your personal information.

1. Scope of This Policy

This Data Compliance Statement applies to all services offered by RealTimeNetwork and any associated digital or offline channels that collect or process personal data. Our goal is to ensure transparency about our data practices and uphold the highest standards of data protection.

2. Information We Collect

Depending on your interaction with RealTimeNetwork, we may collect the following categories of personal data:

  • Contact Information: Name, email address, telephone number, organization name, and mailing address.
  • Account Information: Username, password, and user preferences when you create or manage an account on our platform.
  • Usage Information: IP address, browser type, device information, pages visited, location data (when explicitly permitted), and other usage metrics gathered through cookies or similar tracking technologies.
  • Communications: Correspondence via email, chat, helpdesk inquiries, and other communication channels.

3. How We Use Your Data

We process personal data for the following purposes:

  1. Service Provision: To provide our core services, maintain and support user accounts, and facilitate secure access.
  2. Customer Support: To respond to customer inquiries, troubleshoot issues, and provide technical assistance.
  3. Analytics and Improvements: To analyze website traffic and usage behavior to improve user experience, develop new features, and optimize performance.
  4. Marketing Communications: With your explicit consent (when required by law), to send you promotional materials, newsletters, or updates. You can opt out of these communications at any time.
  5. Legal Compliance: To comply with applicable laws, regulations, or court orders, and to protect our rights, property, and safety or that of others.

Where required by law (e.g., under GDPR), we rely on specific legal grounds to process your personal data:

  • Consent: We will process certain types of personal data with your explicit consent (e.g., sending marketing emails).
  • Contractual Necessity: We process data to fulfill our contractual obligations, such as providing services you have requested.
  • Legitimate Interests: We process data based on our legitimate interests in improving our services, detecting fraud, securing our platform, and operating our business effectively.
  • Legal Obligations: We may process personal data to comply with legal and regulatory requirements.

5. Data Retention

RealTimeNetwork retains personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once it is no longer needed, personal data is securely deleted or anonymized.

6. Data Sharing and Transfers

  • Service Providers and Partners: We may share personal data with trusted third-party service providers under contractual agreements for activities such as payment processing, data analytics, email communications, or customer support.
  • Legal Requirements: We may disclose personal data to comply with a subpoena, court order, or other valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction, provided that the receiving party agrees to process it in a manner consistent with this policy.
  • International Transfers: When transferring data outside of your jurisdiction, we implement appropriate safeguards to ensure an adequate level of data protection (e.g., EU Standard Contractual Clauses for international data transfers).

7. Data Security Measures

We maintain physical, technical, and administrative measures to protect personal data against loss, misuse, unauthorized access, disclosure, and alteration. These include:

  • Encryption of data in transit and at rest (where applicable).
  • Access Controls to limit internal data access on a need-to-know basis.
  • Security Monitoring to detect and respond to potential security threats.
  • Regular Testing of our security measures to ensure ongoing protection.

8. Your Rights and Choices

Depending on your region, you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccuracies in your personal data.
  • Request Deletion of personal data in certain circumstances.
  • Restrict or Object to our processing of your personal data.
  • Data Portability: Obtain your personal data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: Where we rely on consent for processing, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please contact us at the email address provided in the “Contact Us” section below. We will respond to all valid requests as required by applicable law.

9. Children’s Privacy

RealTimeNetwork services are not directed at individuals under the age of 16 (or the relevant minimum age in your jurisdiction). We do not knowingly collect or process personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

10. Updates to This Statement

We may update this Data Compliance Statement to reflect changes in our data practices, technological advancements, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Data Compliance Statement or our data practices, please reach out to us at:

RealTimeNetwork
Email: hello@realtimenetwork.io

Thank you for trusting RealTimeNetwork with your personal data. We are dedicated to maintaining your trust through our transparent, secure, and compliant data protection practices.